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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The card slot is not showing up as a drive, there is no

Customer Question

the card slot is not showing up as a drive, there is no indication that there is a card in the slot
JA: What kind of computer do you have?
Customer: aspire 5560 notebook
JA: Have you installed any updates recently?
Customer: acer updates? no I don't think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am trying to recover data from the card
Submitted: 11 months ago.
Category: Computer
Expert:  arsufi2002 replied 11 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 11 months ago.

What version of Windows does computer have?

Customer: replied 11 months ago.
what do you need to know?
Expert:  arsufi2002 replied 11 months ago.

Is it windows 7 / 8 /10?

Customer: replied 11 months ago.
windows 7
Expert:  arsufi2002 replied 11 months ago.

ok

On My Computer, What all drives it shows?

Expert:  arsufi2002 replied 11 months ago.

(Only HDD drives?)

Customer: replied 11 months ago.
i don't wish to continue with this conversation as I did not realise there was a cost involved. this was not made clear until after i responded
Expert:  arsufi2002 replied 11 months ago.

Wait... You don't have to pay more

Please ignore the message

Expert:  arsufi2002 replied 11 months ago.

It seems you already paid for service. If you still get message, please ignore the message as you are already connected to computer expert now

Expert:  arsufi2002 replied 11 months ago.

You may just answer to my queries

Customer: replied 11 months ago.
it only shows the main drive, the dvd slot and external one if there is a usb inserted. nothing shows from the card slot
Expert:  arsufi2002 replied 11 months ago.

Can we resume troubleshooting...

Expert:  arsufi2002 replied 11 months ago.

ok

Customer: replied 11 months ago.
I am trying to recover photos from the card
Expert:  arsufi2002 replied 11 months ago.

Great..

Can i start a remote session so that i can better assist you on this

Expert:  arsufi2002 replied 11 months ago.

Request you to download and run below secure tool on your computer

Customer: replied 11 months ago.
no thanks where do I find an indication that there is a card slot?
Expert:  arsufi2002 replied 11 months ago.

ok

Expert:  arsufi2002 replied 11 months ago.

Its ok if you are not interested for remote session

Customer: replied 11 months ago.
This is not helping
Expert:  arsufi2002 replied 11 months ago.

Could you open Device Manager and see if there is any yellow exclamation for any devices there

Customer: replied 11 months ago.
none
Expert:  arsufi2002 replied 11 months ago.

Also, tell me do you think the card has some issue

Customer: replied 11 months ago.
possibly that is what I am trying to determine. nothing is showing up when it is in the camera, and connected to the computer i am trying to see if there is another way to check if the card is damaged
Expert:  arsufi2002 replied 11 months ago.

Can you just check whether card works when inserted on other device(mobile or camera)

Expert:  arsufi2002 replied 11 months ago.

ok

Customer: replied 11 months ago.
its working in the camera but all the photos have gone
Expert:  arsufi2002 replied 11 months ago.

Its determined anyway since you connected to computer...

Do you have extra card?

Customer: replied 11 months ago.
i am trying to see if i can recover the data but its not registering as being in the card slot. maybe the slot isn't working?
Expert:  arsufi2002 replied 11 months ago.

I asked for extra card for checking that...

If you have an extra card, please insert it on computer and see computer detects that card

Customer: replied 11 months ago.
I have one somewhere but not close I will try that later, thank you for trying to help I am disconnecting now
Expert:  arsufi2002 replied 11 months ago.

wait..

Expert:  arsufi2002 replied 11 months ago.

Please open Disk Manager

Expert:  arsufi2002 replied 11 months ago.

Tell me what type of card it is

Expert:  arsufi2002 replied 11 months ago.

Insert Card first > Then open Disk Manager > Check computer shows your card drive there

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