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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I JUST PURCHASED A NEW Lenovo desk top computer and I can't

Customer Question

i JUST PURCHASED A NEW Lenovo desk top computer and I can't transfer my data from my old PC which is a DELL
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Sorry it took so long. Model #90DQ004gus . I think I am running MICROSFT. I am not too smart with computers.
JA: Have you installed any updates recently?
Customer: no, I don,t think so. Only the automatic ones when I go to shut down.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Is it possible for me to make this transfer, since I am not computer literate.
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.


I'm sorry about the issue. Does your old Dell PC have windows xp, vista, or 7 or 8 or 10?

What kind of data do you need to transfer?

Do you have an external USB hard drive? Or a USB flash drive?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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