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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get in touch with anyone and my phone is not

Customer Question

I can't get in touch with anyone and my phone is not workable due to you resetting my google account I didn't know I had
JA: Have you contacted anyone about your account?
Customer: I can't without a pin
JA: Have you installed any updates recently?
Customer: What the hell do I do. I need my damn phone
JA: Anything else you want the computer expert to know before I connect you?
Customer: No Just fix my phone
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the make and model of the phone?

Customer: replied 9 months ago.
Vg10
Expert:  Michelle replied 9 months ago.

What is the make and model of the phone?

Customer: replied 9 months ago.
What the hell am I to do about my phone
Expert:  Michelle replied 9 months ago.

I need to know the make (brand name) and the model number.

Customer: replied 9 months ago.
I don't have a google account so how can you reset my god damn phone.
Expert:  Michelle replied 9 months ago.

I am sorry Karen but you are not answering my question.

Expert:  Michelle replied 9 months ago.

I need to know the make (brand name) and the model number of the phone.

Customer: replied 9 months ago.
Model number is *****
Expert:  Michelle replied 9 months ago.

Thank you so much give me a moment to review the phone.

Expert:  Michelle replied 9 months ago.

Do you have any data on the phone which you would need.

Customer: replied 9 months ago.
I get no response from you...what the hell
Expert:  Michelle replied 9 months ago.

Do you have any data on the phone which you would need.

Expert:  Michelle replied 9 months ago.

Do you want me to call you?

Customer: replied 9 months ago.
You are doing nothing to fix my phone
Expert:  Michelle replied 9 months ago.

I am sorry Karen but you are not following my requests.

I can open this question to other experts.

Customer: replied 9 months ago.
I have answered ALL of your questions
Expert:  Michelle replied 9 months ago.

Do you have any data on the phone which you would need or doing a factory reset will be ok with you

Customer: replied 9 months ago.
Factory reset us fine
Expert:  Michelle replied 9 months ago.

ok great, please ready all the steps carefully and perform one by one.

Customer: replied 9 months ago.
What steps
Expert:  Michelle replied 9 months ago.
  1. Turn off the device and wait for 1 minute
  2. Now press and hold the Volume down buttons and Power button on the phone till you see an android robo or LG logo.
  3. When the LG logo appears, release and then re-hold the Power button while continuing to hold the Volume downbutton.
  4. The Factory data reset screen appears.
Expert:  Michelle replied 9 months ago.

5. Press the Volume down button to advance the cursor until Yes is selected.

6. Press the Power button to confirm.

7. The Erase all user data and restore default settings screen appears.

8. Press the Volume down button until Yes is selected.

9. Press the Power button to confirm.

10. The device will now reset itself. Wait until the process has finished.

11. Your device now has been reset to its original factory settings.

Customer: replied 9 months ago.
Didn't work
Expert:  Michelle replied 9 months ago.

This is the only step which will work and if you take the phone to any repair show they will only perform these steps.

You may give it a try one more time.