How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I just bought a used Sony VaioVPCEB3NFX Notebook. It came

Customer Question

Hi, I just bought a used Sony VaioVPCEB3NFX Notebook. It came with Win 10 on it as well as the unending blue screen screen revolving letting me know the computer didn't start correctly, After the latest W 10 update all of my computers were frozen & unusable, except for the one laptop that I bought with w 10 on it from factory. From what I've gathered on
the Internet it's a very wide spread & extremely disruptive problem. MS pushed for people to install it. Offering it free.They didn't bother to tell buyers it didn't work on top of win 7. Their latest update messed up thousands of computers. A never ending revolving door of blue screens that ended with turning off the computer. I've searched the Internet for days for a rescue disc or recovery disc. Any help would be greatly appreciated. Sandy
Submitted: 10 months ago.
Category: Computer
Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 10 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 10 months ago.

let me know what time you will be available.