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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am the owner of The Craft Trap at 106b Sturt Road

Customer Question

Hi there,
JA: Hi. What seems to be the problem?
Customer: I am the owner of The Craft Trap at 106b Sturt Road Warradale SA
JA: What kind of computer do you have?
Customer: There is a entry on google search which belongs to the previous owner. at Hove SA. This entry needs to be deleted as I have owned this business for over 3years. It is possible to delete the Hove entry. It is showing my store The Craft Trap is open on Saturdays only. This is not helping my business.
JA: Have you installed any updates recently?
Customer: Kindest regards ***** ***** Lynn
JA: Anything else you want the computer expert to know before I connect you?
Customer: Up dates ???? I am not tech savy. Have no idea.I did actually speak to someone ages ago who said it would be fix!
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there and welcome

It all depends on exactly where this entry is coming from.

Can you see the source of the entry within Google? what do you see when you click on it?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



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