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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I an trying to access my Google Docs account that I seldom

Customer Question

I an trying to access my Google Docs account that I seldom use.Apparently password ***** changed and I got a window that sent me a code 489163 to get access but can't get back to window asking for the code.My email address is***@******.***
JA: Just to clarify, what email service provider are you using for this account?
Customer: I usually access it on Google Chrome.Enter Google docs and click on header that takes me to my account.
JA: Have you installed any updates recently?
Customer: Not that I am aware of.Although I do get MSN notifications of updates for Outlook 7 occasionally.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Can this be done by phone? I have arthritis in my hands and sometimes typing is difficult.
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?

Can you please confirm the email address that is on your Google (Docs) account?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,