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Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Are you able to access your google (gmail) account from any computer , phone , or other device?
How long have you had the gmail account and been using it with the phone?
So you have three different accounts, can't access any of them, and aren't sure which one was the one you were using with your phone?
What is your father's middle name?
Do you know the month and year you created that google account?
I'm sorry, I'm out of ideas on this, but will opt your question out to the other experts for review. Another expert will be with you soon. thanks.
Hi...still need assistance?
So frustrating...what kind of phone is it? (I apologize if some of my questions are repeats.)
are you there?
is there anything on the phone you need?
do you have any other email accounts you can log in to?
what's that email address
ck that email for a code that is being sent now
what is it
plz double ck that number/code
one moment ckg something else
what's your phone number?
what's your name
ok, still working on it, we an keep trying to get in, OR reset your phone and start over, but that means anything on phone is lost. what would you like to do?
that's correct, it is tied to your email, that we still can't get into
sure...as long as you know it may take awhile and can be patient with me? no, not with google
can you get text on your phone now?
ck your yahoo account again for a new code
ok, let's try something else, what is on the phone screen right now?
what are your options? ok, next, skip?
now what does it say
try need help
what are choices
yes we tried that....exactly, its a no win. so if you don't want to loose what's on your phone you have to get another phone, but your number on that phone, go to google and put in your gmail *****@******.*** ask for a text, then you can get the text, change your password, move number back to original phone and set it up.
no, can be any phone, do you have a verizon close by?
can it get text?
Copy and paste this...print it and take it with you...that should work. take both phones and these instructions to bestbuy or verizon. tell them you need to get a text from google to reset your password ***** your phone is locked and you cannot unlock it without the username and pw that needs to be reset.
ask them to take your sim card out, put it in your daughters (I am hoping they are the same size, if not Bestbuy sells them)
now your phone number is ***** your daugthers, so then on another device, PC, or something, you may have to go home goto google, then gmail
try to sign in with***@******.***, under the sign in box there is a forgot password, click on that. it'll ask you a question, you want the one that says send you a text, if it is not, click try different question until you get it.
it has to have one
good luck, this will work!!
hope everything worked out!