How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9050
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Four years ago i set up a g mail account on my work e-mail i

Customer Question

hi four years ago i set up a g mail account on my work e-mail i just got a new phone and i forgot the password ***** that initial set up how do i retrieve my e-mail.
JA: How long have you had this issue with your Gmail account?
Customer: i just got the new phone so i need my password ***** retrieve my e-mails from g mail
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.


I'm sorry about the issue. Have you tried anything?

If you have a Windows or Mac computer, is your gmail email still working on the computer?

Can you please confirm your gmail email address?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
Expert:  Robert M. replied 10 months ago.

i can help you if you can work with the security that you set up originally to prove your ownership of the account