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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was notified that myk computer was hacked and then my wife

Customer Question

I was notified that myk computer was hacked and then my wife notified you and you stated that it would be corrected in a few business days. Well. it's been a week. my email is***@******.*** my cell phone number is(###) ###-#### I am a dermatologist as well as editor of two journals. I need my email. Please fix the problem within the time lines that were originally stated.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I use my cell phone whjich is sprint htc. my computer I am typing on in my office is a HP Pavilion.
JA: Have you installed any updates recently?
Customer: my last update on my cell phone would be 2 months ago. on my computer, probably within the last month
JA: Anything else you want the computer expert to know before I connect you?
Customer: please hurry. I would like to keep the same email given my connections. also, when I got hacked, I did receive about 76 emails that stated no connection was made
Submitted: 11 months ago.
Category: Computer
Expert:  Josh replied 11 months ago.


How were you notified that your computer was hacked?