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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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New laptop yesterday tells me I have wrong paseword wont let

Customer Question

new laptop yesterday tells me I have wrong paseword wont let me open it
JA: When did you last reset your username and password?
Customer: yesterday
JA: Have you installed any updates recently?
Customer: new computer yesterday
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Computer
Expert:  John replied 10 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Expert:  John replied 10 months ago.

Could you please answer the following question?
1.Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10

2.Is this a windows login password ?

Sincerely,
John

Customer: replied 10 months ago.
windows 10 login paseword
Expert:  John replied 10 months ago.

Is this a Microsoft account password ***** has email address as login name or is it a local account which has just a user name ?

Expert:  John replied 10 months ago.

Did you see my above reply,if so please answer it also if you are not clear of my question please do let me know that too.