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Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Did you previously install Word or Office on this computer? Do you have an office DVD or did you purchase it online?
OK. Well, Word isn't included with Windows, so you may simply not have it.
You could purchase Word, but if you only need it for Avery, I could help you setup software that would not require it. Would you like for me to remotely connect to you to set this up while you watch?
If you have Office, than you have Word. I can also connect to find it for you.
Do you still need help with this question?