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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Printer stopped printing, trying to manually delete files

Customer Question

Printer stopped printing, trying to manually delete files from printer spool. Won't let me delete what I think are corrupted files...
JA: What kind of computer do you have?
Customer: PC Dell Latitude laptop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Computer
Expert:  Satchi replied 1 year ago.

Hi ,

Welcome to justanswer.com .

May I know which operating system you are using ?

Thanks

Customer: replied 1 year ago.
Windows 7 I think
Expert:  Satchi replied 1 year ago.

Okay .

It will be better and quick if I can access your computer remotely to fix the problem ..

http://www.justanswer.com/remotedesktop/join.aspx?Session=b2268f6d-8361-47e9-830e-fdecd6a21925
To do that please follow the below steps

1)Please open the below link URL in browser

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Customer: replied 1 year ago.
Don't want to do that.
Expert:  Satchi replied 1 year ago.

Ok no problem .

Please follow the below steps .

  • Browse to Start -> Run… and type in “NET STOP SPOOLER” (this will stop the print spooler service)
  • Browse to your windows\system32\spool\PRINTERS\ folder
  • You should see files there ending in .SPL and .SHD created around the time you tried to print – delete these files.
  • Browse to Start -> Run… and type in “NET START SPOOLER” (this will restart the print spooler service)
  • Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.

Let me know how it goes

Customer: replied 1 year ago.
Ok excuse my ignorance, but I am an old guy. the Start->run is where now? Is it under the Microsoft logo?
Expert:  Satchi replied 1 year ago.

Yes .

Press windows logo + R on keyboard to bring Run prompt

Customer: replied 1 year ago.
got it
Expert:  Satchi replied 1 year ago.

ok

Customer: replied 1 year ago.
Now it says action can't be completed because the file is open in Print spooler
Expert:  Satchi replied 1 year ago.

Turn off the printer and try again

Customer: replied 1 year ago.
Already deleted a bunch of these files yesterday. Now only two remain, FP0000 a 64kb Schockwave file and FP000.SHD 11kb SHB file
Customer: replied 1 year ago.
Cycling the power on the printer, again.
Customer: replied 1 year ago.
Printer booting up.
Expert:  Satchi replied 1 year ago.

Please watch the video once .

https://www.youtube.com/watch?v=fMF_oEKfJoE

Customer: replied 1 year ago.
Did all that, deleted files, and still won't print. Have all the windows open. tried a simple word document and nothing
Expert:  Satchi replied 1 year ago.

Ok.

I am running out of ideas .

I will open this question to other experts to help you more on this .

Thanks

Customer: replied 1 year ago.
Same two files come up on spooler again. I deleted them again, and the printer didn't print. Same two files show in spooler again.
Customer: replied 1 year ago.
ok
Expert:  Jason Jones replied 1 year ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason