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Hello. My name is ***** ***** I will be assisting you today.
go to start menu --> search power options --> click change plan settings
make sure turn off display and sleep are set to never
how long does it take to dim?
press Fn + F9 is the screen all the way up for brightness to start off with?
alright lets test it out
have you disabled the screen saver?
go to start menu --> search power options --> click change plan settings --> change advanced power settings on bottom leftdisplay --> enable adaptive brightness --> turn off
can we do a remote session
Please download and run this file and provide me the ID/Password:https://connect.teamviewer.com/v10/index.aspx
test to see how that goes now
I will open this to other experts to see if they have any other ideas.
Hello,I am the person that will be helping you today.
May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Please, send your reply below in the box. After you type your message, click the Send button.
The remote session requires an additional payment. It doesn't appear that an extra payment was sent to Cody. There will be only one charge for the remote session. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
I am not allowed to email customers. But you can come back and post a message on this page when you are ready to continue.