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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Second opinion] - I try to scan to computer, but all I get

Customer Question

Second opinion] - I try to scan to computer, but all I get is "computer not listed
Submitted: 10 months ago.
Category: Computer
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are the printer and computer both connected wirelessly to your router or are they connected to each other via USB cable?

Customer: replied 10 months ago.
Bucable and I think I"m getting a runnaeound
Expert:  Byron replied 10 months ago.

Well, you've asked the same question 5 times.

Customer: replied 10 months ago.
I"M still without a solution!
Expert:  Byron replied 10 months ago.

Other than the scanning issue, does the printer print?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
it does
Expert:  Byron replied 10 months ago.

Click the link below to get me connected and I'll take a look.

http://www.justanswer.com/remotedesktop/join.aspx?Session=40abebfb-3b59-40ef-98d4-40c77a47fd27

Customer: replied 10 months ago.
I spent a lot already but have not gotten a solution.
Expert:  Byron replied 10 months ago.

Click the link. I need to be able to see what's going on.

Customer: replied 10 months ago.
Pete only "said "an erroneous message"
Expert:  Byron replied 10 months ago.

I'm not Pete.

From your computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=40abebfb-3b59-40ef-98d4-40c77a47fd27

Customer: replied 10 months ago.
But he did solve my problem.
Customer: replied 10 months ago.
NOT
Expert:  Byron replied 10 months ago.

Fine. Read the instructions above, click the link and get me connected.

Customer: replied 10 months ago.
My problem has not been solved.
Expert:  Byron replied 10 months ago.

I understand that. Read the instructions above, click the link and get me connected.

Expert:  Byron replied 10 months ago.

Good afternoon (at least on the East coast). Let me know when you're available to pick up again.

Expert:  Byron replied 10 months ago.

Good afternoon (at least on the East coast). Let me know when you're available to pick up again.