For Online Computer Support, Ask a Computer Technician
Hello and welcome to JustAnswer, I look forward to assisting you today. Do I understand correctly this only happens when you plug it in and not when it is on battery?
Okay thank you. Can you give me the complete model number please?
Okay, give me a minute please.
Is there anything on the tag like U430 or U530 by chance?
Is this an HP Mini Ultrabook by chance?
Can you check the power supply for me please and see if there is a number on that. don't worry about the premium service, you can disregard that.
It will be easy but I need to know exactly what you need.
If you would like to continue, please let me know.