How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I cannot get into my gmail after I was hacked on Thursday. I

Customer Question

I cannot get into my gmail after I was hacked on Thursday. I was assigned a new gmail by our IT group and it worked fine until last night. I have tried the new password, shut the computer down, and tried again. It keeps coming up with the prompts, INCORRECT PASSWORD. Really need to get this resolved today. Can you help?
JA: How long have you had this issue with your Gmail account?
Customer: Since I logged in last night. I did remove the old gmail, as instructed by IT to see if it was being cached whenever I tried to login thus causing too many tries.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just need this rectified ASAP.
Submitted: 11 months ago.
Category: Computer
Expert:  Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 11 months ago.

What type of device are you using to access the gmail account?

Expert:  Pete replied 11 months ago.

Hi, just checking in on your question, do you need any further assistance?