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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I lost my original Spider Solitaire game that I was playing

Customer Question

I lost my original Spider Solitaire game that I was playing for years. I recently used the desktop icon to bring it up and nothing came up. This also happened with my hearts game. I want the original back.
JA: What kind of computer do you have?
Customer: HP laptop with Windows 10
JA: Have you installed any updates recently?
Customer: If I did, I was unaware. Sometimes it asks me about updates and I let it go ahead. I don't even know what they are - or if they actually update.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No - just get my original Spider Solitaire back for me.
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Did you recently upgrade to Windows 10 from 7?

Customer: replied 1 year ago.
No - it was months ago
Customer: replied 1 year ago.
Where are you Cody? Are you working on this or did you drop me because I don't want to pay an extra $39 to get this game. I did nothing to lose it in the first place. Two days ago I clicked on my desktop icon to bring up the game and it didn't come up.
Gone! Not my fault. Why am I paying anything for this help?
Expert:  Cody replied 1 year ago.

we would need remote connection to fix this, we do charge for our services

Customer: replied 1 year ago.
I want to cancel this whole business and call my regular computer tech. Please erase any charges you have already charged me as I did not expect to pay for this. I would like a confirmation of this.
Expert:  Cody replied 1 year ago.

I will forward on the request.