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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to receive or send messages on my gmail. Please

Customer Question

I am unable to receive or send messages on my gmail***@******.***. Please help.
JA: How long have you had this issue with your Gmail account?
Customer: Since August, it appears.
JA: Have you installed any updates recently?
Customer: No, but it appears a yahoo acct has been added without my knowledge.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 10 months ago.
Category: Computer
Expert:  John replied 10 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 10 months ago.

Could you please provide more details like

Are you facing this send and receive error in a email application like Microsoft Outlook, windows live mail ?

Were you able to access your gmail using web browser (edge, Internet explorer, Mozilla Firefox, Chrome)?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?


Note: - Please reply using the box below.

Customer: replied 10 months ago.
Hi cx requested for a phonecall kindly submit an offer for a premium service.
Expert:  John replied 10 months ago.

Sorry to say that i cannot provide phone support now.If you want i can access your PC and check the issue directly.If you prefer only phone support then let me know and i will open this to other experts who can provide phone support.

Expert:  John replied 10 months ago.

I will open this to experts who can provide you phone support.I apologize for the inconveniences

Expert:  Cory replied 10 months ago.

Welcome, I am Cory. Thank you for asking your question today.

Are you trying to send/receive on a program on the computer?