How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a lenovo idea pad 110 purchased on 09/03/2016 from

Customer Question

Hi Pearl, I have a lenovo idea pad 110 purchased on 09/03/2016 from BestBuy and now the touch pad has quit working completely. Can you help me please. I just plugged in a USB mouse so I could contact you while using the device.
JA: Just to clarify, what's the exact model of your IdeaPad?
Customer: 110-151BR ACCording to the plate on bottom.
JA: Have you installed any updates recently?
Customer: just regular Windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: win 10 updates
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there and welcome

can you please disconnect the power cable and then hold the power button down for 60 seconds then release.

Then connect the power cable, power it on and tell me if the touch pad is now working please.

Related Computer Questions