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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5560
Experience:  B.Sc. Computer Science with Honors
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I am unable to create an account. I clicked to use my

Customer Question

I am unable to create an account. I clicked to use my Facebook account info, then entered my new password, but when I click the create account button I am getting an error "Due to suspicious activity, you are not allowed to complete this action. Please contact customer support center." How can I create an account?
Submitted: 10 months ago.
Category: Computer
Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 10 months ago.
Okay Michelle, how will we do this?
Customer: replied 10 months ago.
Is it like a live chat, or...?
Expert:  Michelle replied 10 months ago.

it i a live chat.

Let me know have you already signed in for Facebook account or you are trying to create a new account?

Customer: replied 10 months ago.
I am trying to create a new account.
Expert:  Michelle replied 10 months ago.

what is the error you get?

Customer: replied 10 months ago.
After inputting all information, and completing the Captcha, I click on "Sign Up" button at the bottom and all it says is "Unknown Error Occurred"
Expert:  Michelle replied 10 months ago.

Try to use another browser.

Customer: replied 10 months ago.
Just tried with IE. Same error message
Customer: replied 10 months ago.
Expert:  Michelle replied 10 months ago.

do you want me to remote connect and check the issue.

It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you.

Customer: replied 10 months ago.
For additional $39? On top of the $59 I'm paying if this gets resolved?
Expert:  Michelle replied 10 months ago.

no you dont have to pay the additional fee.

Customer: replied 10 months ago.
Really? Then that would be great
Expert:  Michelle replied 10 months ago.

Looks like we got disconnected from the remote session

Customer: replied 10 months ago.
Am I disconnected from the remote assistance?
Customer: replied 10 months ago.
Customer: replied 10 months ago.
I am trying to create a Nexon account. Not facebook account.
Customer: replied 10 months ago.
The tab labelled "Nexon..."
Expert:  Michelle replied 10 months ago.

connected back and working on it.

Expert:  Michelle replied 10 months ago.
Customer HiCustomer i am connected
Guest: okCustomer may i take the mouse control.
Guest: YesCustomer thanksCustomer you already have a face book account open
Guest: So?Customer are you trying to create a new one?
Guest: NoCustomer with the same email?
Guest: Trying to create a Nexon account
Guest: The tab next to the newly opened Facebook tab,Customer ok so its the Nexon account and not a new facebook account correct.
Guest: correctCustomer let me check
Guest: still connected?Customer yes i am and i am working on my side give me few mins
Guest: ah ok!Customer looks good at my end.Customer i will have to clear your browser history and caches
Guest: okay cool. So lets get this fixed $$
Guest: done alreadyCustomer is that fine?
Guest: Already tried thatCustomer may i?
Guest: Its empty
Guest: but yesCustomer open chrome and open googleCustomer internet connetion running dead slow.
Guest: okCustomer now type in adwcleanerCustomer on the search boxCustomer and download the tool from bleepingcomputer link
Expert:  Michelle replied 10 months ago.

Please check your internet connection we are getting disconnected.

Expert:  Michelle replied 10 months ago.
Customer click on the 3rd link
Guest: ??
Guest: ah backCustomer click on scan
Guest: done it seemsCustomer ok
Guest: Why are we doing this?
Guest: This will fix the Nexon account creation?Customer we are getting on and off cut off.
Guest: You think there's a virus blocking the account creation>Customer yesCustomer no virus it can be a trojan or a malaware.
Guest: okCustomer do you see that nowCustomer hit clean
Guest: Thunder Network. Clean?Customer there are 29threatsCustomer click on clean button
Guest: Should I press Clean?
Guest: REstart??
Guest: How will we be connected again?Customer open your email you will see justanswer email from ther you can get connected.Customer let me do a remote boot in that case
Guest: okCustomer we will get reconnected automatically
Guest: still there?Customer yesCustomer just got connected
Guest: okay. Now what? Try creating again?Customer no not nwCustomer nowCustomer we have to run another toolCustomer open google
Guest: ok
Guest: DoneCustomer type in malawarebyteCustomer once downloaded run the scan an let it complete.Customer click on the remove selectedCustomer button
Guest: still there?Customer yes i amCustomer now open chrome and login to facebook first
Guest: ok.Customer after the sign in to Nexon
Guest: This is my virus homepage which will never get fixed, btw. :-)
Guest: Sign into Nexon or create an account?Customer no click on sign inCustomer and select face bookCustomer now download the launcherCustomer we are in now.Customer account created successufullyCustomer you computer good in shape now.
Guest: ... That confuses meCustomer let me know if you have any question.
Expert:  Michelle replied 10 months ago.

I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Please provide a rating for the service and effort.Thank you

Expert:  Michelle replied 10 months ago.

Guest: Do you know why NEXON shows this on Steam?Customer I have no idea about nexon website features use the help menu on nexon or you can send then an email regarding ther site question.