How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Keeps crashing! Advise is to go to Windows.com/stopcode.

Customer Question

Keeps crashing! Advise is to go to Windows.com/stopcode. Doesn't work.
"stop code; driver power state failure," it advises.
What do I do?
Thank you for your time and for your response.
Carole Nance
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 year ago.
Hey, let me cancel! I will attempt to find answer without $$$
Customer: replied 1 year ago.
Thank you, ***** ***** being prompt for me online. I will cancel for the time being. Thanks, again.
Customer: replied 1 year ago.
Has the $20 charge to Discover already gone thru. Please refund, Cody. Thax.
Customer: replied 1 year ago.
Cody, are you still there?
Customer: replied 1 year ago.
CODY!????
Expert:  Cody replied 1 year ago.

I will forward on the request.