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About an hour ago Firefox fox repeatedly sent me error

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About an hour ago...

About an hour ago Firefox fox repeatedly sent me error messages saying that my password ***** ***** invalid when I try ti access my email. This same problem has now migrated into FaceBook and Cox High Speed Internet. I must get back into contact with business associates! Please help a.s.a.p. Thanks.
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About an hour ago Firefox fox repeatedly sent me error messages saying that my password ***** ***** invalid when I try ti access my email. This same problem has now migrated into FaceBook and Cox High Speed Internet. I must get back into contact with business associates! Please help a.s.a.p. Thanks.

Technician's Assistant: When did you last use the account?

All day today and any time throughout day or night.

Technician's Assistant: Have you installed any updates recently?

No. Nor any new applications, erc.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

When I have gone through the various processes of receiving CODES to get back in, Firefox wants to send them through the very places I can't get to. And, the phoned codes don/t work either. I'm in a loop!

Submitted: 2 years ago.Category: Computer
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Answered in 4 minutes by:
10/7/2016
Tech Support Specialist: Josh, Support Specialist replied 2 years ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 24,789
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi!

What account are you trying to get back into?

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