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Hi Johanna, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, with whom and what account please?
An account with JustAnswer?
If with Just Answer and on the "...cancel my account..." and other concerns, please contact Customer Service to have this taken cared of prior to any / all other interactions. Please click HERE or go to http://ww2.justanswer.com/help