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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying ti down load a file which has a zip extension not

Customer Question

Trying ti down load a file which has a zip extension not accepted by Max, do you have a zip app for Macs?
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: Model Name: iMac
Model Identifier: iMac15,1
Processor Name: Intel Core i5
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: IM151.0207.B06
SMC Version (system): 2.22f16
Serial Number (system): C02NKZSDFY11
Hardware UUID: 9214C9C4-EA3C-51F0-BC30-A012A35C69C0
JA: Have you installed any updates recently?
Customer: like what?
JA: Anything else you want the computer expert to know before I connect you?
Customer: Autumn Leaves - Solo Lesson 1
Submitted: 9 months ago.
Category: Computer
Expert:  Kamil Anwar replied 9 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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