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Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 2563
Experience:  Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
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Can't connect to WiFi, everything checks out good, WiFi

Customer Question

Can't connect to WiFi, everything checks out good, WiFi router, laptop drivers,ect.
Just spoke with technical support they said drivers are good it is fixable but because my computer is not under warranty anymore I would need to take it to a technician. All my other devices are connected to the Wi-Fi. The laptop is Satellite M35X-S149 with Windows XP home edition
Submitted: 11 months ago.
Category: Computer
Expert:  Kris R replied 11 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 11 months ago.

Does it give you an error or anything?

Customer: replied 11 months ago.
Windows is unable to connect to the selected network to network me no longer be in rage please refresh list of available networks and try to connect again. The network is showing full bars all green
Expert:  Kris R replied 11 months ago.

Can you press the Windows Key on your Keyboard and the 'R' key at the same time.

You will see the Run box. enter CMD into it and press enter

Then enter in the black box 'ping 8.8.8.8'

Press enter and tell me what you see.

Customer: replied 11 months ago.
Singing 8.8.8.8 with 32 bytes of data
4 lines saying:
Destination host unavailble
Ping statistics for 8.8.8.8:
Packets: sejt=4, recieved=0, lost =(100% loss)
Expert:  Kris R replied 11 months ago.

Ok - thanks. Can you do the same with 127.0.0.1 as the IP.

Ping 127.0.0.1

Customer: replied 11 months ago.
Is not recognized as an internal or external command,operable program or batch file
Expert:  Kris R replied 11 months ago.

Ok could you connect your PC via a wire s I can cannot and have a look?

Customer: replied 11 months ago.
Not sure what your asking
Expert:  Kris R replied 11 months ago.

Sorry, could you connect your computer to the internet with a cable instead of wireless.

This will allow me to connect remotely and have a look at your wireless If this is OK.

Customer: replied 11 months ago.
I can try through the modem but it will take me a bit not sure if there is a cable on it
Customer: replied 11 months ago.
Can I use a basic telephone cable or does it need the thick cable
Expert:  Kris R replied 11 months ago.

It should be an Ethernet cable. Does your modem have Ethernet?

Customer: replied 11 months ago.
but I don't have the Ethernet cable only the one running from the modem to the WiFi router
Customer: replied 11 months ago.
Can I disconnect the cable from the router and then connect it to the laptop
Expert:  Kris R replied 11 months ago.

Were does the one in the router go?

Customer: replied 11 months ago.
There's just the cable going from the .modem to router and if I disconnect that I will loose my connection on my kindle which is how I am communicating with you
Expert:  Kris R replied 11 months ago.

Yes that's correct. Ideally we need an Ethernet cable so I can connect direct to your device to look at wireless.

Customer: replied 11 months ago.
Well that's not going to happen
Customer: replied 11 months ago.
I will just take,it to someoneThanks
Customer: replied 11 months ago.
Please refund my $36
Expert:  Jins M. N. replied 11 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Please try the following and check the result:

Turn on the wireless zero configuration service in Windows XP, by following these steps:

  1. Click Start, click Run, type services.msc and then click OK.
  2. In the right pane, locate and double-click Intel® PROSet/Wireless SSO Service. If the service is not installed, go to step 5.
  3. In the Startup type box, click Disabled, and then click Apply.
  4. Under Server status, click Stop, and then click OK.
  5. In the right pane, locate and double-click Intel® PROSet/Wireless WiFi Service. If the service is not installed, go to step 8.
  6. In the Startup type box, click Disabled, and then click Apply.
  7. Under Server status, click Stop, and then click OK.
  8. In the right pane, locate and double-click Dell wireless WLAN Tray Service. If the service is not installed, go to step 11.
  9. In the Startup type box, click Disabled, and then click Apply.
  10. Under Server status, click Stop, and then click OK.
  11. In the right pane, locate and double-click WZC.
  12. In the Startup type box, click Automatic, and then click Apply.
  13. Under Server status, click Start, and then click OK.
  14. On the File menu, click Exit.

Now try to connect to Wireless again. If it not helps, try the following:

  1. Click Start, click Run, type cmd and then click OK.
  2. At the command prompt, run the following commands in the listed order.
    • Type netsh winsock reset and press Enter.
    • Type netsh int ip reset and press Enter.
    • Type ipconfig /release and press Enter.
    • Type ipconfig /renew and press Enter.
    • Type ipconfig /flushdns and press Enter.

Now try to connect to wireless and let me know the result

Regards
Jins

Customer: replied 11 months ago.
Did not have any of the options to select in the first set of directions.... Went and did all the steps in the second option, restarted and tried to connect but still get the same error message
Customer: replied 11 months ago.