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Hi there Sharon and welcome
Can you tell me please which program you are trying to download please?
On which device or computer do you want to install it on?
I am Sharon, just needed a few minutes to check on this
1 minute please
The app you get from the app stop please
You can see it on my link below
Search in the app store for
Health Mate - Steps tracker & Life coach by Withings
And you can then install it directly on the phone
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
ok.. what scale do you have?
ok, can you follow the instructions here please to set up the scale
Let me know the results please.
Please let me know the results