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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37692
Experience:  Over 20 years of consulting to the IT industry
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I'm havin a problem getting the go.withings.com appt

Customer Question

I'm havin a problem getting the go.withings.com appt
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there Sharon and welcome

Can you tell me please which program you are trying to download please?

Customer: replied 11 months ago.
the go.withings.com appt
Expert:  Richard replied 11 months ago.

Thanks

On which device or computer do you want to install it on?

Customer: replied 11 months ago.
Iphone 6 plus
Customer: replied 11 months ago.
you still there?
Expert:  Richard replied 11 months ago.

I am Sharon, just needed a few minutes to check on this

1 minute please

Expert:  Richard replied 11 months ago.

The app you get from the app stop please

You can see it on my link below

https://itunes.apple.com/app/apple-store/id542701020?mt=8

Search in the app store for

Health Mate - Steps tracker & Life coach by Withings

And you can then install it directly on the phone

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 11 months ago.
the app can't find my scale
Expert:  Richard replied 11 months ago.

ok.. what scale do you have?

Customer: replied 11 months ago.
withings body
Expert:  Richard replied 11 months ago.

ok, can you follow the instructions here please to set up the scale

https://withings.zendesk.com/hc/en-us/articles/201488707-Installing-the-scale-iOS-procedure

Let me know the results please.

Customer: replied 11 months ago.
I'll try
Expert:  Richard replied 11 months ago.

Thank you

Please let me know the results