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I have a HP Photosmart C6280 All In One purchased in 2009

Customer Question
I have a HP Photosmart...
I have a HP Photosmart C6280 All In One purchased in 2009 that good for me.
JA: What kind of computer do you have?
Customer: A couple weeks ago I installed Windows 10 and now I cannot get it to scan.
JA: Have you installed any updates recently?
Customer: I cannot even find it on my computer to check out it's pages. It will print, however. How do I fix it. It was working great until W 10.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I have not up dated it for awhile.
Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
10/5/2016
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38,480
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,

I'm sorry about the issue. Do you see the HP Photosmart program or HP Solution Center program on your computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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