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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a HP Photosmart C6280 All In One purchased in 2009

Customer Question

I have a HP Photosmart C6280 All In One purchased in 2009 that good for me.
JA: What kind of computer do you have?
Customer: A couple weeks ago I installed Windows 10 and now I cannot get it to scan.
JA: Have you installed any updates recently?
Customer: I cannot even find it on my computer to check out it's pages. It will print, however. How do I fix it. It was working great until W 10.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I have not up dated it for awhile.
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Do you see the HP Photosmart program or HP Solution Center program on your computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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