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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
where are the pictures located is it on the computer local drive or its on her email?
First you need to check where the pictures are stored is it on the computer hard drive or it on email, cloud server or Pi-casa.
No problem you can let me know tomorrow.
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Sure, i will wait for your reply tomorrow.
Hi John let me know the time i will be online when you are.
Do you want to continue now as i am online now. Let me know. Thanks
let me know when we can start.
we are trying to fix the hotmail issue correct?
can you tell me the problem a bit more in detail, you want to get hotmail screen removed?
are you facing difficulty in logging in to the hotmail account or you have internet issue.