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Sorry to hear that you are facing such issue.
Have you tried entering your windows 10 login password ***** of pin?
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It seems like there is a payment failure for remote assistance.Customer care will contact you to clear that but in the mean time we can continue in this chat page
please answer my above question which is " Have you tried entering your windows 10 login password ***** of pin? "
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The experts working on the site are from different parts of the world.
We can try to fix this issue without remote assistance so let me know a time which we can continue in the chat.Let m you know your time zone too.