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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I want to find the authenication code or password....i have

Customer Question

i want to find the authenication code or password....i have a lenovo t410
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: |i'm usinhg firefox....it is a lenovo T410
JA: Have you installed any updates recently?
Customer: no because they allways want the authinication and i don't have it?
JA: Anything else you want the computer expert to know before I connect you?
Customer: just the authintication code
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is it asking for the Wi-Fi / wireless password ***** code? Or is it something else?

What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 10 months ago.

Is the Internet currently working on your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
the internet is working
Expert:  Viet - Computer Tech replied 10 months ago.

Thank you. When does your laptop ask for the authentication code or password?

What is not working on your laptop?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
authenication password ***** code.........westttel A90 750022-07........it has firefox
Expert:  Viet - Computer Tech replied 10 months ago.

What is asking for the authentication code or password? What service or program?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
when i want to download video player
Expert:  Viet - Computer Tech replied 10 months ago.

What's the name of the video player? Did you purchase it?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
hell i don't know...it pops up when i want try to play a video.....i didn't purchase it????
Expert:  Viet - Computer Tech replied 10 months ago.

Thank you. When did this issue first occur?

Does this issue occur when you play videos at a particular website?

Does your laptop have windows xp, vista, or 7 or 8 or 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 10 months ago.
no i'm tired of this ....no answer.....just don't charge me anything??.....this is totally unsatisfactory????????
Expert:  Viet - Computer Tech replied 10 months ago.

Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please let me know; we guarantee our service, so don't worry. Thank you,

Customer: replied 10 months ago.
no i am done......i don't get any answers.......just so we are clear i don't plan on paying anything for this runaroud???
Expert:  Viet - Computer Tech replied 10 months ago.

In order to troubleshoot the issue, I need to ask you some information about your computer.

This is a one-time support session per your request.

Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please let me know; we guarantee our service, so don't worry. Thank you,

Customer: replied 10 months ago.
NO...NO...NO....
Expert:  Bryan replied 10 months ago.

Hi, I'm a different expert and will be assisting you remotely now. First off, please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=fdd80640-c80c-460d-af85-4fbed1cb7a2a

On the page that opens up, click on "I Agree".

Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file (click on the down arrow button at the top of your Firefox browser to view your downloads), and we will be connected.

Customer: replied 10 months ago.
NOOOOOO...I'M DONE WITH THIS.....