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Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2279
Experience:  Systems Administrator
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My keyboard is only printing some letters, ongoing for quite

Customer Question

my keyboard is only printing some letters
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: ongoing for quite sometime. have been using screen keyboard which i hate.
JA: Have you installed any updates recently?
Customer: how do i find make and model? it is a lenovo
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Computer
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

Is this a laptop or desktop?

Do you have an external keyboard anywhere to test with?

Customer: replied 10 months ago.
desk top
Customer: replied 10 months ago.
Expert:  Cody replied 10 months ago.

you have an additional keyboard other than the current one?

Customer: replied 10 months ago.
no additional other than current one
Expert:  Cody replied 10 months ago.

unplug keyboard

go to start menu --> computer management --> device manager --> keyboard right click on keyboard uninstall driver --> restart

plug keyboard back in

Customer: replied 10 months ago.
Did not resolve problem
Expert:  Cody replied 10 months ago.

have you tried a different usb port?

It's leaning towards a hardware issue since we reinstalled the driver for the keyboard.

Customer: replied 10 months ago.
Can we talk?
Expert:  Cody replied 10 months ago.

what do yo mean?

Customer: replied 10 months ago.
On the phone rather than texts
Expert:  Cody replied 10 months ago.

I'm not available for a phone call, but I don't think there is anything else we can look at. If you can get another keyboard to test and it still happens then we can further troubleshoot but I'm sure this is a hardware issue on the keyboard.

Customer: replied 10 months ago.
Is that in addition to the $40 that this call is costing me?
Expert:  Cody replied 10 months ago.

If you're referring to remote support we can do it for much lower, but I'm not positive it can be fixed.

Customer: replied 10 months ago.
If it is a hardware issue, does that mean i need a nee keyboard?
Expert:  Cody replied 10 months ago.

yes I would look for a new keyboard, should be able to find a cheap one for around $15 at staples, walmart, bestbuy

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