For Online Computer Support, Ask a Computer Technician
Hi. My name is***** you for your question and the opportunity to assist.
Are you being told the password ***** ***** or are you getting a different error?
Is this a Windows 10 computer that displays your email address on the login screen?
Thank you. On the login screen click Sign in Options.
You'll see two icons. Click the one that does not look like a keypad
and you'll then be asked to enter your password.
The latest round of Windows updates has caused many people this problem.
If you never created a password ***** used an email address when setting up the
computer the only way back in is to do a reset of the computer. Any personal files
will be lost.
While looking at the login screen, hold down the Shift key (and keep holding it down)
and click the Power icon in the lower right corner (far right) and select Restart.
Release the Shift key 3 - 4 seconds after clicking Restart.
From the Choose an Option screen click Troubleshoot
click Reset this PC
click Remove Everything
click Just Remove Files
If asked select on the disk where Windows is installed.