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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had to restore deafult settings as part of virus removal.

Customer Question

I had to restore deafult settings as part of virus removal. now the mouse works but the keyboard is inoperable, so I cannot log on to pen computer. I think I replaced the keyboard 2 years ago.
JA: Have you tried having password ***** directions emailed to you?
Customer: password ***** ***** if keyboard is inoperable.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, just need keyboard operability
Submitted: 11 months ago.
Category: Computer
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the make (brand) and model of your computer?

Customer: replied 11 months ago.
lenovo brand. I need to get home to check the model. Update to come . . .
Expert:  technicalcat replied 11 months ago.