For Online Computer Support, Ask a Computer Technician
Hi there and welcome
First, what is the exact message you now see on the screen of the phone?
ok, I need to know please what is the exact message you now see on the screen of the phone?
ok, if you go to www.gmail.com
Can you sign in there?
yes, do this on the computer please
ok, so signed in no problem?
If so, what is the exact message you see on your phone?
what is the exact message you see on your phone?
can you put all the text from the screen, here please.
are you trying to access it via your web browser on the phone?
Did you recently change your password?
yes, but you said you can sign into the account on www.gmail.com correct?
with the same account you are trying to use on the phone correct?
ok, power off the phone, then power it on and tell me all the text that shows on the screen it stops on
ok, choose start and tell me what you then see.
ok, press next and tell me the message you see please
ok, agree it and tell me the next message please
ok, now try to sign in
Let me know the results please
Did you first connect it to the wifi network?
and it shows as connected?
Do it this way please
Then tell me if you can then sign in
ok, you used Volume Down instead of up, can you repeat and use Volume UP please.
Ok, power it of and use Volume Down instead of Volume UP
ok, repeat the procedure and try again please