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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a failed device code w1rfb5tp9-3rm94a

Customer Question

Hi I have a failed device code w1rfb5tp9-3rm94a
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Is this on startup or are you logged in?

Customer: replied 1 year ago.
The laptop was slow and not really working as it should and so I ran the hardware scan
Customer: replied 1 year ago.
Using Lenovo solution centre
Customer: replied 1 year ago.
All tests passed and this is the only error that came up
Customer: replied 1 year ago.
Hey Cody. Are you there
Customer: replied 1 year ago.
Hello
Expert:  Cody replied 1 year ago.

did it say what it was for, hard drive memory.. etc?

Customer: replied 1 year ago.
It's under storage device
Customer: replied 1 year ago.
Wdc wd10jpcx-24ue4t0
Customer: replied 1 year ago.
probably hard drive
Expert:  Cody replied 1 year ago.

go to start menu --> computer --> right click on C drive --> properties --> tools --> select check disk

Customer: replied 1 year ago.
Ok scanning now
Expert:  Cody replied 1 year ago.

alright

Customer: replied 1 year ago.
Ok it says no errors found
Expert:  Cody replied 1 year ago.

is there an error code on the hardware scan?

Customer: replied 1 year ago.
The code in my question was the error code on the hardware scan.
Customer: replied 1 year ago.
The check disk scan said no errors
Expert:  Cody replied 1 year ago.

does it say the warranty date on the bottom of the solution center?

Customer: replied 1 year ago.
It's out of warranty
Customer: replied 1 year ago.
It just says expired
Expert:  Cody replied 1 year ago.

I would make sure any important files are backed up.

The hard drive maybe going bad which is why the Lenovo scan has that error, but its not bad enough that Windows didn't find any errors.

Customer: replied 1 year ago.
but what does that error code mean
Expert:  Cody replied 1 year ago.

it should say what point it failed on, smart test, read test.. etc

Expert:  Cody replied 1 year ago.

I don't know what specifically that code means.

Customer: replied 1 year ago.
If you don't know what it means. I will have to call Lenovo and find out
Customer: replied 1 year ago.
There is a x on the targeted read test
Customer: replied 1 year ago.
All others are a check mark
Customer: replied 1 year ago.
Hi Cody. This is just taking too long. I am sorry but I am not satisfied with this support.
Customer: replied 1 year ago.
you don't know what it specifically means
Customer: replied 1 year ago.
Could please process a refund of the deposit
Customer: replied 1 year ago.
ensure no other charges