How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My new HP DeakJet printer is not working

Customer Question

My new HP DeakJet printer is not working
Submitted: 10 months ago.
Category: Computer
Expert:  Jennifer French replied 10 months ago.

Hello! My name is Jennie! I'll be assisting you tonight.

I'm sorry to hear that you can't print anything! I'll do what I can to help you fix this.

First, I need some information, if you don't mind.

What is the make and model of this printer? Are you using a MAC or a Windows PC to print from?

Customer: replied 10 months ago.
HP DeskJet 1112, for windows 10
Expert:  Jennifer French replied 10 months ago.

Are you getting any error messages? Is the printer making any weird noises? Is your PC throwing any errors or yellow exclamation points or red circles?

Expert:  Jennifer French replied 10 months ago.

Were you still needing help?