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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Is it asking you for a pin or password?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Yes you did pay, but there was no further communication with you.
I need to know specifically what the tv is asking you for, exactly what do you see on the tv screen?