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Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
try pressing F8 repeatedly on startup
anything with safe mode?
what operating system do you have?
try f11 repeatedly on startup
sounds like we'll need to burn a DVD to reload the operating system
when did you purchase this computer?
so its going to be Windows 7 probably. do you have a blank dvd and a working computer?
unfortunately nothing else can be done if nothing responds to F11 as that is trying to access the recovery partition
yw, I'm not sure on billing; but you can ask customer service here Contact customer service here: http://ww2.justanswer.com/contact-us