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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3457
Experience:  Computer Repair Technician 5+ Years
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How do I change a password I do not know or get a new

Customer Question

How do I change a password ***** do not know or get a new password ***** knowing what the old one is?
Submitted: 11 months ago.
Category: Computer
Expert:  Cory replied 11 months ago.

Welcome, I am Cory. Thank you for asking your question today.

What are you trying to change the password *****?

Customer: replied 11 months ago.
I don't know what it is and I need it to install a 2010 version of office
Customer: replied 11 months ago.
I need to change it to a new one.
Customer: replied 11 months ago.
As long as you change it to one I know
Expert:  Cory replied 11 months ago.

Is this on the office website?

Expert:  Cory replied 11 months ago.

Did you purchase it with an MSN/Hotmail/Live/Outlook account?

Customer: replied 11 months ago.
I purchased it from Staples and in order to install it I need to know what my microsoft account number is. I can't get that without knowing the password.
Customer: replied 11 months ago.
Do you understand my delema now.
Expert:  Cory replied 11 months ago.

Yes, I do.

You can contact Microsoft about the office product at(###) ###-####

When you contact them, they will be able to look up the account info and get you need to install Office.

Please let me know if you have any other questions.