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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1271
Experience:  MCSE, RHCE, IBM System X Server Certified
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I have a laptop with an unknown administrator password.

Customer Question

I have a laptop with an unknown administrator password.
JA: When did you last reset your username and password?
Customer: About 4 months ago.
JA: Have you installed any updates recently?
Customer: I tried but I need administrative permisson.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have 2 accounts, 1 standard account and the other 1 is an administrator account. The admin. accout only shows up on my log on page no where else.
Submitted: 10 months ago.
Category: Computer
Expert:  Eric Ewing replied 10 months ago.

Hi! I'm Eric, a computer expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

Expert:  Eric Ewing replied 10 months ago.

Good evening! Can you tell me what version of Windows you are using?

Customer: replied 10 months ago.
Vista Home Premium.
Customer: replied 10 months ago.
what is there to do now?
Customer: replied 10 months ago.
Logging out.
Expert:  Eric Ewing replied 10 months ago.

I haven't accepted your request for remote assistance, because the steps required to fix this can't be performed remotely. I am happy to provide the steps to you for self-completion, however.

In order to remove your Administrator password, you will need to "crack" it. The (free) tool I recommend for this is found here: http://pogostick.net/~pnh/ntpasswd/cd140201.zip (you will need to download this file and "burn" it to a CD).

With that program in-hand, you will want to follow the instructions you'll find at this website:

http://pogostick.net/~pnh/ntpasswd/walkthrough.html

Once complete, you will have removed the Administrator password!

Expert:  arsufi2002 replied 10 months ago.

Hi

Expert:  arsufi2002 replied 10 months ago.

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert

Expert:  arsufi2002 replied 10 months ago.

Let me know when you are back

Customer: replied 10 months ago.
CustomerI am back.
Expert:  arsufi2002 replied 10 months ago.

Nice to meet you

Expert:  arsufi2002 replied 10 months ago.

Since you don't have second admin account we have reset password ***** offline method

Expert:  arsufi2002 replied 10 months ago.

Let me see you have windows vista installation disc

Customer: replied 10 months ago.
Ok I just saw a message that you had referred me to another specialist.
Expert:  arsufi2002 replied 10 months ago.

Initial expert has opted out. I am the next expert

Expert:  arsufi2002 replied 10 months ago.

It was Eric who referred me

Customer: replied 10 months ago.
Don't have a Windows Vista installion disc.
Expert:  arsufi2002 replied 10 months ago.

Does this computer have cd/dvd drive which is working..

Customer: replied 10 months ago.
Expert:  arsufi2002 replied 10 months ago.

ok,

Are you chatting from different computer now?

Customer: replied 10 months ago.
No.
Expert:  arsufi2002 replied 10 months ago.

I hope you still can login to visa computer using standard account.

If so, is it possible to burn disc from it

Customer: replied 10 months ago.
I'm on a standard acct. with very limited privileges.
Expert:  arsufi2002 replied 10 months ago.

Do you have a second computer?

Customer: replied 10 months ago.
No. locked out of my other laptop and 2 pcs.
Expert:  arsufi2002 replied 10 months ago.

If you are chatting from problematic machine, click below link, download and run below tool on your computer

http://www.justanswer.com/remotedesktop/join.aspx?Session=c3f4fbc0-1880-49b8-9be4-2b26080af53d

Procedure:

  1. click above link
  2. click "I Agree"
  3. click "download"
  4. Double click the downloaded file
Expert:  arsufi2002 replied 10 months ago.

Have you rebooted machine..

Expert:  arsufi2002 replied 10 months ago.

I got disconnected..

Please reply

Customer: replied 10 months ago.
SorryCustomerbut I could not get back to you in normal mode, so I'm back to using safe mode.
Expert:  arsufi2002 replied 10 months ago.

ok,

Are you available now

Expert:  arsufi2002 replied 10 months ago.

Do you face any trouble in normal mode..

Customer: replied 10 months ago.
I am going back to my home page and try to run security scans that way I will get back to you in normal mode. I had nothing but trouble trying to use normal mode.
Customer: replied 10 months ago.
Thank you for your patience.
Expert:  arsufi2002 replied 10 months ago.

Login to mail. There you can see mails from Just Answer

Click on link and it will take you to this chat screen

Customer: replied 10 months ago.
Finally got here in normal mode.
Expert:  arsufi2002 replied 10 months ago.

ok

Expert:  arsufi2002 replied 10 months ago.

click below link, download and run below tool on your computer

http://www.justanswer.com/remotedesktop/join.aspx?Session=c3f4fbc0-1880-49b8-9be4-2b26080af53d

Procedure:

  1. click above link
  2. click "I Agree"
  3. click "download"
  4. Double click the downloaded file
Expert:  arsufi2002 replied 10 months ago.

Hi,

Please find steps once again

1: Insert disc and shutdown computer

2: Power on computer, Tap F12 key until you see "Boot select" Menu where you have to select CD/DVD drive
Note: Tap "F12" button until you see boot select menu

3: Once Computer boots from Disc, You will get some options, among select "Mini Windows" press enter key

4: This loads a temporary Windows, where you can see "HBCDMenu" icon on Desktop

5: Double Click this Menu, Then a Program Opens, From Menu select Programs > Password/keys > Windows login > click NTPWEdit
This opens password ***** program, click Reopen Button, Click on Administrator> Click Change Password button > Enter new password > Confirm Password > Click Save Settings
Now restart computer
The new password ***** you set will be the administrator password

Thanks