How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My email stopped sending and my address book shows empty in

Customer Question

My email stopped sending and my address book shows empty in Firefox. Works fine in other browsers.
JA: Just to clarify, what email service provider are you using?
Customer: go-daddy
JA: Have you installed any updates recently?
Customer: Yes. That is when it started
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Computer
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

what URL/address do you visit to check your email? For example,

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Expert:  technicalcat replied 11 months ago.

Since this problem is with a particular browser on your computer, an effective and easier way for me to fix this would be to remotely connect to your computer and fix while you watch. Would you like remote services?

Customer: replied 11 months ago.
I would prefer that you walk me through it without gaining access
Customer: replied 11 months ago.
cant wait. Doing a system restore.
Expert:  technicalcat replied 11 months ago.

OK. I was just about to send you troubleshooting instructions, but if you don't want , then I will opt out to other experts for review.

Expert:  Josh replied 11 months ago.


A new expert here -- Do you still need help?