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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When trying to open/use my HP 4500 printer scanner through

Customer Question

When trying to open/use my HP 4500 printer scanner through the HP Solutions drop down I receive a " Driver IROL NOT LESS OR EQUAL" message, and blue screen death shut down.
Submitted: 11 months ago.
Category: Computer
Expert:  John replied 11 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 11 months ago.

Are you able to scan using devices and printers ?

Just to make sure is this HP Officejet 4500 Desktop All-in-One Printer ?

When you print do you have this issue?


Note: - Please reply using the box below.

Expert:  John replied 11 months ago.

Please answer my above questions so that i can help you better.


Note: -If you are getting blocked from replying to me by a pop up message regarding secure remote assistance offer, its optional and you can close that pop up and then use the reply box below.