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Husband passed away. All phones were disconnected. Ill &

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moved in with son. He...
Husband passed away. All phones were disconnected. Ill & moved in with son. He added me to his T-Mobile plan w/new #. Used husbands phone. I Don't recall my yahoo passwords. Have no tel#, text or anything to recovèr password. ***@******.***
Natnvic @ yahoo.com ***@******.***
Submitted: 1 year ago.Category: Computer
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Answered in 5 minutes by:
9/24/2016
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,668
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

let me know which email are you facing a problem signing in to - all 3 that you have mentioned or any one of them

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Customer reply replied 1 year ago
All 3Already paid fee
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

have you tried the forgot password *****

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

let me know that is the phone ending with 82 still operational even if you dont have access to it

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Customer reply replied 1 year ago
The tel# ***** to these accounts has been disconnected.(###) ###-####
I don't know passwords to any of the 3.
Also don't have hubby's password ***** any of his.I aso
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

do you use any other email other than the 3 that you have mentioned above

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Customer reply replied 1 year ago
Only iPhone 6 Plus on line. Can't get iPad or MacBook Air to leave old Verizon & join son's t-mobile
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

also let me know that do you have the computer with you from which you used to access these before you moved to the new house

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Customer reply replied 1 year ago
602-748_8750
Customer reply replied 1 year ago
Have iPhone, iPad, MacBook Air. Only phone will go on line
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

i am sorry there seems to be a server error due to which your payment for remote assistance service

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

further i would not be able to do remote access on the phone.it works on a windows based computer connected to internet

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Customer reply replied 1 year ago
Phone 82 gone
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

on your macbook air, if you accessed your yahoo, there is a possibility that the password ***** be saved

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

Go to your Safari menu bar, click Safari > Preferences then select the Autofill tab. Click the Edit buttton to the right of User names and passwords to see stored User names

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Customer reply replied 1 year ago
Anther email...no
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

in the list find your yahoo id and password ***** be listed with it

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Customer reply replied 1 year ago
Hub bus email works on phone but if it goes down don't have its password *****
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

did you try the steps on macbook air

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Customer reply replied 1 year ago
Won't do preferences cause won't go online
Customer reply replied 1 year ago
All 3?
Customer reply replied 1 year ago
Again I only have phone working. When I request preferences it says "you are not on line" hang on let me try another way
Customer reply replied 1 year ago
Tried thru settings but got same thing
Customer reply replied 1 year ago
You there?
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

ok on your phone, do you access your email from your email app or from safari

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Customer reply replied 1 year ago
App
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

ok did you ever use safari or any other browser to open your emails on the phone

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Customer reply replied 1 year ago
I could but I don't have a password
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

no problems open the browser and from the settings menu on top right check if you see any option to show the saved passwords

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Customer reply replied 1 year ago
Hang on
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

ok

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Customer reply replied 1 year ago
Found passwords. Yahoo not there.
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

if an emails password ***** ***** there are very limited recovery options
1. recovery phone - you dont have access to it
2. recovery email - unfortunately this will not work as you yourself have mentioned these 3 emails ids in one anothers account as recovery email

in such a case there is no way yahoo can reset the password
the only workaround was to check the stored password ***** your macbook air but yahoo password ***** ***** stored there as well

thus i would suggest to switch over and create a new email with your current phone# ***** alternate recovery method as these emails cannot be recovered

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

let me know if you have any questions

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Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top of this page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.

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Customer reply replied 1 year ago
Hang on
iPad still has email on. But doesn't go online. Last time I received email was six days ago. Let me check password ***** computer. iPad had no saved passwords
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

ok you may check and let me know how it goes

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Customer reply replied 1 year ago
Forgot. Computer won't even let me get to settings. It sends me to cloud. I don't have an iCloud password.
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

that is what i am tying to say

you patched all your emails with each other as well as recovery accounts too were patched to each other

as a result all 3 are locked out and recovery will not work

in my opinion it would be best to create a new email

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Customer reply replied 1 year ago
Thanks. Good night. I'm too tired to go on. bye-bye sweetie
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top of this page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.

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Michelle
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,668
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