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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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HP failure ID: M4L5XA-7T688B-MFPWMF-60SQ03, 3 YEARS OLD. My

Customer Question

HP failure ID: M4L5XA-7T688B-MFPWMF-60SQ03
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 3 YEARS OLD. My daughters computer can make out the model.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: product iD: LOT32UA#ABA
JA: Anything else you want the electronics expert to know before I connect you?
Customer: LOT333UA#
Submitted: 10 months ago.
Category: Computer
Expert:  Eric Ewing replied 10 months ago.

Hi! I'm Eric, a computer expert who's been paired with you through I'm reviewing your question now, and will return w/ an answer soon!

Expert:  Eric Ewing replied 10 months ago.

Hello! The "failure ID" you provided is proprietary to HP and we're not able to glean anything from it, I'm afraid. The ID is generated by HP System Diagnostics, and:

  • is randomly generated, and unique each occurrence
  • Identifies the specific components that did not pass validation
  • Includes warranty information with information about the customer's service entitlement
  • Provides information about the model, serial number, test time stamp, and failure

However, we still may be able to offer some guidance. Can you elaborate more on the issues you've been having with this computer?

Thanks! I look forward to hearing back from you.

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