For Online Computer Support, Ask a Computer Technician
Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Can you give me a slightly better description of what you'd like help doing so I can assist you better?
What files are you trying to find please? have you save files on your new computer, do you have a backup of your files on another hard drive?
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Please open up the following link:
Join the session, then a remote file will be downloaded.
OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).PS - If we are not connected in five minutes, please reply back to me below.
Has everything worked out, if not i can open your question so when you are available another expert can continue to help you with this issue.