How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1925
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Type Your Computer Question Here...
Dan is online now
A new question is answered every 9 seconds

A few years ago I purchased Windows 8.1 and installed it on

Customer Question

A few years ago I purchased Windows 8.1 and installed it on a computer that I used for a short time before putting it in the recycle. I now have a laptop that I would like to run that copy on, but I can lo longer find the key code. Can you help me to recover the key?
Submitted: 11 months ago.
Category: Computer
Expert:  Dan replied 11 months ago.

Hello and thank you for your question. I look forward to assisting you today. When you first installed it, did you complete the registration with Microsoft?

Expert:  Dan replied 11 months ago.

If you registered with Microsoft, you can contact the customer service department at(###) ###-#### They will ask some personal information like email address, phone number, etc. to verify your identity. After they are satisfied, they will issue a new key.