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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Samsung laptop will not turn on at all, windows 10,

Customer Question

hi my Samsung laptop will not turn on at all
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: windows 10, Samsung NPQX411-W01UB
JA: Have you installed any updates recently?
Customer: yes I just did and after the update completed it suddenly turned off and would not turn back on
JA: Anything else you want the computer expert to know before I connect you?
Customer: no that's all thanks
Submitted: 10 months ago.
Category: Computer
Expert:  Tim replied 10 months ago.

Hello, I'm Tim, sorry you are having this the laptop wont power on at all?

Customer: replied 10 months ago.
not at all
Expert:  Tim replied 10 months ago.

Man, that is a old is it? Can I offer a Call so we can figure out exactly what is going on?

Customer: replied 10 months ago.
my charger cable light is on but the charging light on the computer is not on
Expert:  Tim replied 10 months ago.

OK, that is a clear cut sign of a hardware failure of the laptop....I wish I had better news, but if there are no LED lights on the laptop, it has had a major failure

Expert:  Tim replied 10 months ago.

Does that make sense? If the laptop had signs of power, we could do some trouble shooting, but if its not even getting power, there has been a failure, I'd guess its the laptops power supply, the internal power supply. Or the mother board.

Does that make sense?

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