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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38513
Experience:  Over 20 years of consulting to the IT industry
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My laptop is stuck at please wait screen Windows 7

Customer Question

Hi Pearl My laptop is stuck at please wait screen Windows 7 proffesional
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Dell
JA: Have you installed any updates recently?
Customer: Yes just a while back
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nothing
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please remove the power cable and hold the power button for 60 seconds then release.

Connect the power cable, power on the Laptop and tell me what then happens please.