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Joseph Varner
Joseph Varner,
Category: Computer
Satisfied Customers: 76
Experience:  Enterprise Support Specialist at Arthur J Gallagher
94318210
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Hp computer intel core i3 screen does not come on and caps

Customer Question

Hp computer intel core i3 screen does not come on and caps key blinks
Submitted: 10 months ago.
Category: Computer
Expert:  Isaac Franklin replied 10 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 10 months ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10?

I know the issue you are having, but we have to 'communicate' to troubleshoot the steps.

Reply when you are ready to start the process.

~Franklin

Customer: replied 10 months ago.
Windows 1O
Expert:  Isaac Franklin replied 10 months ago.

Those blinking lights you see? They are 'codes'.

Before we try and boot: look for this

LEDs near Caps Lock and Number Lock keys blink when starting the notebook

on the link below and follow the steps to 'count' blinks. It will give you an idea of

what is causing your issue. Reply to me with the results and we can narrow it down.

http://support.hp.com/us-en/document/c01732674

Customer: replied 10 months ago.
No other blinking lights. The wifi light is on but goes out about every 11 seconds and so does the caps light. Then wifi lights comes on and the cap lock and it blinks
Expert:  Isaac Franklin replied 10 months ago.

I dont have the exact model of your hp. Use the link above and follow the directions for either with or without

battery.

we want to start with "hard reset"

Update me when done with results.

Customer: replied 10 months ago.
Nothing you stated helped. Waste of time and money
Expert:  Isaac Franklin replied 10 months ago.

I will explain. There are hundreds of thousands of computers, tons of browsers, viruses, errors etc.

One shot answers rarely help. That is why we 'communicate' to rule out issues until we find what the

problem is so we can repair it. Any technician will have time to spend with you if you take it in but they too

will need communication of symptoms, issues etc.

If you would like to proceed, we can further troubleshoot. If you feel it was a waste, you are more than welcome

to contact customer support.

~Franklin

Expert:  Joseph Varner replied 10 months ago.

Hi, my name is ***** ***** I am taking over to assist you.

Judging by what you said about the blinking caps lock key and HP, it seems there is hardware issue with your pc. You can tell what it is by the number of times the Caps Lock key blinks:

LEDs blink 1 time | CPU |CPU not functional

LEDs blink 2 times | BIOS | BIOS corruption failure

LEDs blink 3 times | Memory | Module error not functional

LEDs blink 4 times | Graphics | Graphics controller not functional

LEDs blink 5 times | System board | General system board failure

LEDs blink 6 times | BIOS | BIOS authentication failure

Unfortunately in all of those, you will need to reach out to HP support for warranty repair of the machine, as it indicates a physical issue with the PC.

You may reach HP support at http://www8.hp.com/us/en/contact-hp/support.html.