For Online Computer Support, Ask a Computer Technician
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10?
I know the issue you are having, but we have to 'communicate' to troubleshoot the steps.
Reply when you are ready to start the process.
Those blinking lights you see? They are 'codes'.
Before we try and boot: look for this
LEDs near Caps Lock and Number Lock keys blink when starting the notebook
on the link below and follow the steps to 'count' blinks. It will give you an idea of
what is causing your issue. Reply to me with the results and we can narrow it down.
I dont have the exact model of your hp. Use the link above and follow the directions for either with or without
we want to start with "hard reset"
Update me when done with results.
I will explain. There are hundreds of thousands of computers, tons of browsers, viruses, errors etc.
One shot answers rarely help. That is why we 'communicate' to rule out issues until we find what the
problem is so we can repair it. Any technician will have time to spend with you if you take it in but they too
will need communication of symptoms, issues etc.
If you would like to proceed, we can further troubleshoot. If you feel it was a waste, you are more than welcome
to contact customer support.
Hi, my name is ***** ***** I am taking over to assist you.
Judging by what you said about the blinking caps lock key and HP, it seems there is hardware issue with your pc. You can tell what it is by the number of times the Caps Lock key blinks:
LEDs blink 1 time | CPU |CPU not functional
LEDs blink 2 times | BIOS | BIOS corruption failure
LEDs blink 3 times | Memory | Module error not functional
LEDs blink 4 times | Graphics | Graphics controller not functional
LEDs blink 5 times | System board | General system board failure
LEDs blink 6 times | BIOS | BIOS authentication failure
Unfortunately in all of those, you will need to reach out to HP support for warranty repair of the machine, as it indicates a physical issue with the PC.
You may reach HP support at http://www8.hp.com/us/en/contact-hp/support.html.