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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I boot it up and has a black screen and a message will say

Customer Question

I boot it up and has a black screen and a message will say process died and reset and does it over and over. Now it's just a black screen
JA: What kind of computer do you have?
Customer: Acer aspire z3101
JA: Have you installed any updates recently?
Customer: No. Hasn't been used in a few months.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. Just help me lol
Submitted: 11 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try this and let me know what happens please> disconnect the power cord, then press and hold the power button for 30 seconds, then reconnect the power cord and try powering on normally.

Expert:  Randy Computer Tech replied 11 months ago.

did that work for you?